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Our service commitment
With your CVA service contract, Tractafric commits to supplying genuine Cat® parts as soon as the next business day and returning your machine to service within two business days for standard repairs. If this commitment is not met, Tractafric compensates you*.
*Offer subject to conditions. Please contact us for the
full terms and conditions.
*The offer is valid for new and renewed contracts.
*The two-business-day return-to-service commitment applies
only to common repairs. Contact us to learn more about
eligible repairs.
Maximize equipment availability. Control your costs. Protect your investment.
Customer Value Agreements (CVAs) provide modular, customized solutions combining proactive maintenance, connected monitoring, expertise from our specialists and high-value services to ensure equipment performance throughout its life cycle.
Solutions available with Customer Value Agreements (CVAs)
Connectivity
Connect your equipment to VisionLink® using wireless technology. Monitor performance, schedule maintenance and anticipate unexpected events.
Inspection
Our service provides systematic equipment inspections using the Cat® Inspect application. Detect issues early and optimize machine availability.
Fluid analysis
Our fluid analyses help identify premature wear and prevent critical failures—a key advantage for predictive maintenance.
Condition Monitoring
Our analysts use VisionLink® and Cat® Inspect data to proactively monitor your equipment. Receive targeted recommendations to anticipate failures and reduce unplanned downtime.
Proactive maintenance
Maintenance scheduled using actual equipment data helps prevent failures and maximize fleet availability.
Genuine Cat® parts availability
Quality-assured genuine Cat® parts, available when you need them to maintain equipment performance and reliability.
Online ordering
Order parts, kits and services online through PCC (Parts.Cat.Com), 24 hours a day, 7 days a week. Benefit from a simple, fast and secure process with real-time order tracking.
Equipment reporting
Receive detailed reports on equipment condition, utilization and performance to make informed decisions and improve the profitability of your operations.
Service commitment
Promise kept or your money back
Your parts available the next day*
Guaranteed availability. Assured performance.
With Tractafric Cat® Customer Value Agreements, you benefit from guaranteed availability of maintenance parts and parts eligible for standard repairs, helping to minimize downtime and ensure continuity of your operations.
If these commitments are not met, compensation will be provided in the form of a voucher, subject to the program’s terms and conditions.
Back in service within two business days*
Fast response. Certified expertise.
Tractafric Cat® Customer Value Agreements that include labor ensure prompt handling of eligible standard repairs by certified technicians, helping to minimize equipment downtime and maintain continuity of your operations.
If the agreed service timeframe is not met, compensation may be provided in accordance with the program’s terms and conditions.
Talk to an expert
Tractafric is ready to help you find the service agreement best suited to your equipment and your goals. Contact us today and support the growth of your business.
The value of service agreements
Value 1
Safety & dealer expertise
Protect your equipment.
Maximize availability.
Control your costs.
Customer Value Agreements (CVAs) give you access to Caterpillar expertise, genuine parts and fluids, and certified technicians. Clear service commitments help reduce risks, extend equipment life and optimize your total cost of ownership.
Value 2
Condition Monitoring & Reporting
Anticipate failures.
Act at the right time.
Improve your performance.
Connectivity and real-time data analysis give you complete visibility into the condition of your equipment. Our experts monitor, analyze and alert you to help you make informed decisions, anticipate failures and maximize fleet availability and profitability.
Value 3
Simplified acquisition
Simplify management.
Improve predictability.
Stay flexible.
Flexible and transparent solutions help you plan maintenance with confidence. Benefit from tailored payment options, controlled pricing and proactive planning to better manage your budgets and focus on your business.
Preventive Maintenance Brochure
Download our brochure to discover all the details of our offer.